Performance management: In partnership with UK-based Gaiasoft, we have developed unique expertise in all aspects of this subject, and in all environments – from the development of impact-focused SMART objectives, to using scorecards and dashboards, to transforming the effectiveness of appraisal and personal development systems. For us ‘M&E’ (Monitoring & Evaluation) is all about ‘Performance Management for Results’… and for this kind of a culture to come about a great deal of change management is needed. (See our section on that topic.)